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REGISTRATION
ANSWERS
How much does it
cost to register? Back to Help
It costs nothing to register.
It only costs you something when you sell your ice. Or if you post an Ice Wanted
ad. To check the pricing schedule Click here Fee Schedule
I
registered, but never received a confirmation email. What do I
do?
Back to Help
Please be patient as it
may take up to an hour to process your registration request. If you
have not received your confirmation email within an hour, there are
a few possible explanations. Your local email server may be
busy. You may have entered an incorrect or misspelled email
address in the registration form. Or, you may have iceonsale's
emails blocked from your mail server.
The best thing to do is
request your confirmation email again by Clicking
Here. If you do not receive this confirmation in the next
24 hours, you may want to contact iceonsale at support@iceonsale.com
Does iceonsale
require my credit card when I register? Back to Help
You can register with
iceonsale without using a credit card. However, if you plan on
selling items, it is a good idea to enter your valid credit card number.
How do I update my
registration information? Back to
Help
You may update your
personal registration information at any time by visiting iceonsale's
Edit
Personal Information page. If you follow this link, you will see that edit personal information is first on the list.
What do I do if I
forget my password? Back to
Help
Go to the Forgot My
Password section of iceonsale. There you will be asked to provide
your registered Nickname or Email Address. You will then be sent an
email (within 1 hour) that will contain step by step instructions on
how to resolve your password problems.
Can I change my
iceonsale Nickname/Username? Back to
Help
You may change your
Nickname/Username at any time by visiting iceonsale's Edit
Personal Information
iceonsale discourages members from
frequently changing their Nickname as it is how others come to
recognize you. Continuously changing your Nickname might lead
other members to believe that you have something to hide. You
should choose a Nickname that will suit you for the long duration of
your membership with iceonsale.
I want to change
my email address. Do I have to register again? Back to Help
If you would like to
change your email address, you may do so by visiting Edit
Personal Information page. You do not need to register again and
doing so may cause problems with your account.
BIDDING
ANSWERS
Is it
possible to lower or retract my bid?
Back to Help
It is not possible to lower or retract a bid once it is placed. Please be very careful when you bid and only place
bids that you intend to follow through with.
After
I place a bid, can I increase my maximum bid (proxy
bid)? Back to
Help
Yes. As
long as the auction has not closed, you may submit a new maximum
bid.
Where
can I get more information about the seller? Back to Help
You can
easily learn more about the seller by browsing through their
feedback profile. This is an excellent way to find out about a
seller's trading habits and prior dealings on iceonsale.
Why didn't
my bid appear on the item's auction page? Back to
Help
Your bid will not be recorded if you do not properly
complete the following steps:
- After reviewing the item(s) you want to bid on,
enter your maximum bid amount, nickname and password in the spaces
provided. Then click on "Review Bid".
- Review your information and click on the "Submit
this Bid" button.
Upon completing
these first two steps, you should be taken to a bid confirmation
page where you will be notified if you are the current high
bidder.
Will the
system allow me to bid against myself? Back to
Help
No, bidders are not able to bid against
themselves. If you attempt to place a bid against yourself,
you may end up raising your maximum proxy bid, but your current bid
will not be affected.
Why
am I immediately outbid every time I place a
bid? Back to
Help
This
means that another bidder has placed a maximum (proxy) bid higher
than yours. As soon as your bid was confirmed, our system raised the
other member's bid above yours just enough to make them the current
highest bidder.
How
will I know if I am outbid? Back to Help
We will send
an email to notify you if you have been outbid. It is in your best
interest to visit iceonsale periodically due to possible delays with
emails.
Why
did my bid jump up so high? Back to Help
If
you are bidding in a Reserve auction and you set your maximum bid at
a price that is equal or higher than the seller's reserve price,
your bid will automatically be raised to meet it. For example, a
seller sets a minimum bid at $20 and a reserve price at $50. If you
set your maximum bid at $70, your bid will automatically jump to $50
and it will be noted that the reserve price has been
met.
Another situation where your bid might jump is when
another bidder places a higher maximum bid. Our system will
automatically place your bid, up to your set maximum bid, on your
behalf.
What
if I cannot contact the seller? Back to Help
Please be
patient as the seller may have encountered a personal emergency or
has been unable to respond to his/her email. If you are unable
to contact the seller within a reasonable amount of time, we
encourage you to leave appropriate feedback to warn
others.
What
do I do if the seller decides not to sell the
item? Back to
Help
Although we do encourage buyers and sellers to follow
through with their business obligations, iceonsale cannot force
anyone to complete a transaction if they choose not to. If this
situation does occur, bidders are encouraged to take action by
leaving suitable feedback for the seller to warn others.
I can't buy ice. The system says - "Invalid account or disabled" What do I do? Back to Help
First you must be a registered user. If you are a valid registered user and have completed all the steps of the registration process then you may have entered the wrong user id or nickname and password. Please double check the user id or nickname and password. If you still have a problem go to the first screen and click on the forgot password link and we will send you your password to confirm that it is teh same as what you are entering. If you are still having problems contact customer service.
Selling
Answers
What
do I need to get started selling on iceonsale? Back to Help
First, you need to register
with us by filling out the Registration
Form. then go to the ice rink where you are going to sell the
ice and click "Post Here" enter the information about the auction and submit it.
How
much does it cost to list items? ? Back to
Help
After you verify your
membership, there are NO LISTING FEES there is a small charge
if you sell your ice time.on iceonsale. You can list as many auctions as you
want absolutely free of charge.
Are
there any other fees to use iceonsale? Back to Help
Yes, there are optional fees that you may or may not decide
to incur. There are optional fees for placing your auction in
the Featured area of iceonsale.
There are also fees to make your auction title BOLD .
When you post an auction,
iceonsale makes it very clear which services are optional. If
you decide not to use any of these services, simply bypass them on
the form. In that case, your listing will be completely
free, and you only need to pay if you sell the ice.
If I
use the optional services, what types of payment will iceonsale
accept? Back to
Help
At this time PayPal is the primary
mechanism used to pay iceonsale.com. You will get an email invoice and a
button will be on that invoice. Click the button and you will be sent to the Paypal site where you can use an credit card to pay iceonsale.com Its that easy.
Once the auction
starts, is it possible to revise my item
information? Back to
Help
As long as no bids
have been placed on your auction, you can edit or change any
information by visiting the Personal Page
section of iceonsale. Then, click on the Edit Open
Auctions link. Another way to edit your item is to visit
the auction's details page. If you are currently signed in,
you will see the option to edit the auction in the Bidding Box on
the right side of the page.
Once the bidding has started, it
is impossible to change any features of the auction. You may,
however, add new information to the item's description. For
this reason, iceonsale asks you to review your information before
submitting your auction.
What do I do if I
am unable to contact the winning bidder? Back to Help
If you are unable to
contact the winning bidder within a reasonable amount of time (we
suggest 3 business days as not everyone responds to his/her email
daily), you may offer your item to your second-highest bidder.
However, you will not be able to post feedback for the
second-highest bidder. You may leave appropriate feedback
about the winning bidder though.
What is the best way to sell my ice time on Iceonsale.com? Back to Help
The most popular method
to sell your ice time is to put a low but reasonable minimum bid
and a reserve price that you are willing to accept, and include a
buy now price that you are willing to take with out the bidding process.
For example you paid $190.00 for a sheet of Ice. You could put a minimum price of $50.00
a reserve price of $175.00 and a Buy Now price of $220.00.
I don't want to auction my ice I just want to sell it? Back to Help
This is simple to do. Put your selling price as the "Minimum Price", the "Reserve Price" and the "Buy Now" price. This way it wouldn't make any sense for someone to bid on the ice because they would go over the "Buy Now" price and the system will not allow an entry of less than the minimum.
I don't understand the difference between Minimum Price, Reserve Price, and Buy Now price
? Back to Help
Think of these prices in order. First the Minimum Price is the price where you want the bidding can start. This can be low to entice the bidders to begin the process. Reserve Price is the lowest price that you are willing to accept for the ice. No matter how low the Minimum you don't have to accept the bid until it meets your Reserve Price. Buy Now gives bidders the option of clicking on the Buy Now price to bypass the auction process and "just buy the ice".
BROWSING
ANSWERS
Can I
find an item by its auction number? Back to Help
Yes. Go to the Search area and
click on the "By Item Number" link near the top of the page. Enter
the auction number in the box provided and click on "Search". The
listing that you requested should then appear.
Can I find a list
of all the items I have bid on? Back to Help
There are two ways which
you can view a list of items you have bid on:
- Go to the Search area
and click on the "By Bidder" link. Enter your own Nickname in the
box provided and click on the "Search" button.
- Go to the Personal Page
section of iceonsale. Then, click on the View Your
Bidding History link.
Can I find a list
of all the items I am selling? Back to Help
There are two ways you
can view all the items you are selling:
- Go to the Search area
and click on the "By Seller" link. Enter your own Nickname
in the box provided and click on "Search".
- Go to the Personal Page
section of iceonsale. Then, click on the edit auction items link. You will also find options to view Items with Bids only or to view your "Closed Items".
Can I find all
items listed by a particular seller? Back to Help
Yes. Go to the Search area and
click on the "By Seller" link. Enter the seller's Nickname in
the box provided and click on "Search"
What is a Hot
Item?
Back to Help
Auctions that receive
more than 5 bids are referred to as Hot Items.
TRADING ANSWERS
How do I
trade my ice? Back to Help
Locate
the rink where your ice is located and click “Post here”.
You will need to enter your nickname and password at this point.
Then choose the “Post single auction or trade” and then Press
“Continue”. At this point you need to enter the basic information about your sheet of ice and your pricing choices. Make sure to click the “Make available for trade” box. Click “Continue” and you will get a chance to review your information.
If everything is ok then you click “Add Auction” and you will
be shown a confirmation screen. That’s
how easy it is. Your ice
time is now on the system for other people to trade or bid on.
I see
some ice that I want to trade for, What do I
do? Back to Help
First,
Post your ice time on the system and make sure that you indicate
that you want to trade the ice time.
Next, from the ice time listing that you want to trade for
click on the “Trade ice” icon.
You will be asked for your nickname and password.
Select your ice time that you want to trade. Click
“Continue” Review the ice trade information and Click “Request
ice trade”. You will
get a confirmation page with the trading information for your
review. Now you wait
for the other user to respond to your request for trade.
If he doesn’t respond within 24 hours then the trade will
automatically be rejected.
I offered to trade some ice and my
auction won't accept any bids. What is wrong? Back to Help
There is nothing wrong.
The system locks both ice times while a trade is pending.
This is done so a bidder will not be bidding on ice time when there
is a high probability he will not be successful.
How will I know if
the trade is accepted? Back to
Help
Both users will receive an email when a user
accepts a trade offer which will confirm the trade.
I see some ice I
am willing to trade for but it is at a different rink. Can I
offer a trade for Ice at a different rink? Back to
Help
Yes. That
is one of the great features of www.iceonsale.com.
Users that live close to multiple rinks are no longer
artificially restricted to only one rink
How long does a
user have to respond to a trade? Back to
Help
You have 24 hours to respond to a trade.
iceonsale discourages members from
frequently changing their Nickname as it is how others come to
recognize you. Continuously changing your Nickname might lead
other members to believe that you have something to hide. You
should choose a Nickname that will suit you for the long duration of
your membership with iceonsale.
I was out of town
and didn't respond to a trade but I want to accept it. What
can I do? Back to Help
If the other person’s ice is still on the
system then you can offer a trade to that person with your ice.
I would recommend that you use our messaging system and let
them know that you were out of town and couldn’t trade last time.
I was refused a
trade but I still want that ice time. Is there
anything I can do? Back to Help
Yes. You
could always bid on the ice and try to win the auction as the
highest bidder.
What is the 24
hour rule? Back to Help
There are two 24 hour
rules. A pending trade
should last 24 hours and you can’t have an auction in the “Trade
Pending” status during the last 24 hours of an auction.
We believe that a
great deal of activity for an auction will be in the last 24 hours
of an auction. This has
been the case at other auction sites and we think it will be true
here also. That’s why we won’t allow an auction to be in the
trade pending status in the last 24 hours. When an auction is marked
as “Trade Pending” no one can bid on the auction.
I placed a trade
but the owner of the ice didn't get 24 hours to respond What
happened? Back to Help
If you placed a trade and
if either ice time was going to expire in less than 48 hours then
the trade pending status would only last until there were 24 hours
left on either auction. For example, if there were 36 hours left on
one of the auctions and 2 weeks on the other then the “Trade
Pending” status would last 12 hours. 36-24 = 12
GENERAL
ANSWERS
Why is there that funny flag
next to an item?
Back to Help
This is an indication that this auction is actually an "Ice Wanted" ad. The little
Ice wanted flag is to indicate that you want ice and that it isn't a
normal auction.
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